My Atfp Technology

Telephony is changing day by day and if you are looking for all the latest news in business phone systems then ‘Cloud Telephony’ is the “new” and the “happening” channel these days. You are running a business of your own and you want to have innovative phone solutions so that you can eliminate the complexities, responsibilities and costs of using a traditional phone system; then ‘Cloud Telephony’ is just the perfect option for your business; of any size.

In simple terms ‘Cloud Telephony’ delivers telephone applications to your phone any time, any place; where ever you are. It’s easy, it’s quick, it’s affordable and it offers more flexibility than any other traditional phone system.

Features:

• Tracks and gives you all the details about your calls- Call tracking
• You can easily set up a call centre with agents using phones anywhere; work from home- Virtual call Centre
• Route calls based on the caller’s location to your nearest store- Store Locator
• You can design and use Inter Active Voice Response (IVR) phone system- Hosted IVR
• Automate outbound calls by simply uploading a list and recording your message- Voice broadcast
• Notification systems & group communication
• Mobile applications with voice integration
• VoiceXML

Cloud Telephony for Business:

Here are some examples which will help you to understand how businesses use the ‘Cloud Telephony’ based phone systems and applications.

Routing Inbound Phone Calls

Using Cloud Telephony now with just one phone number your customers can easily call and check the status of their order using IVR with an option to speak to agent (home) using virtual call centre application.

Analyzing Call Tracking Data

With Cloudy Telephony, using an option of ‘customize’ you can now greet your calling customer and route each caller; if you want to view and know how many calls you have received from a TV commercial ad or a newspaper ad etc.

Broadcasting Interactive Outbound Calls

With Cloud Telephony, using an option ‘talk to live agent to reschedule’ you can now easily call to confirm and ask your customer the scheduled delivery time for any item; for example bed, TV or an oven etc.

Integrating With Databases

With Cloud Telephony, you can now automatically call all your customers after online transaction completion to thank them, you can even have survey questions and by using telephony API you can post back the survey results to your CRM.